Returns & Refunds Policy
At Edward Meller, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward returns and refunds process.
Returns Policy
You may return eligible items within 30 days of receiving your order for a refund or exchange. To qualify for a return, items must be unused, in their original condition, and in the original packaging.
How to Initiate a Return
- Contact our customer service team to request a return authorization.
- Once approved, package the item securely and include the original receipt or proof of purchase.
- Ship the item back to us using a trackable shipping method.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.
Exchanges
If you need a different size or style, you may request an exchange. Exchanges are subject to availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or refund at no additional cost to you.
Non-Returnable Items
Certain items, such as final sale products, cannot be returned unless they are faulty.
For any questions regarding returns or refunds, please reach out to our customer service team.
Thank you for shopping with Edward Meller!